Code of Practice
The British Association of Removers (BAR) Code of Practice is the only code in the moving industry that's approved and monitored by the Office of Fair Trading under its Consumer Codes Approval Scheme.
All Bar members abide by the code that dictates the standard of service you will receive, the quality of the materials used, the standards of vehicles and warehouses, staff training requirements and what will happen if something goes wrong. Most importantly the Code requires BAR moving companies to deal with you in a courteous and sympathetic way at all times.
We promise to act fairly and reasonably with you and uphold all the Standards contained in the Code. Our key commitments are:
- To make sure that our advertising and promotional literature is clear and not misleading.
- To provide you with a clear description, price and timetable for the work carried out.
- To offer insurance or other protection options.
- To explain clearly our liability for loss or damage, the time limit for making claims, and cancellation/postponement rights and charges.
- To provide staff who are courteous, competent, and committed to providing a high standard of service.
- To deal quickly and sympathetically with things that go wrong.
The Code says that if your BAR remover cancels a removal more than 10 days before the agreed date for the work it must pay you back everything you paid to them. If it cancels less than 10 days before the agreed date it must pay you 150% of the monies paid. This means that you can be confident that your remover will arrive to do the work on the agreed date.
If you have a complaint about the service your BAR member will try to resolve it fairly, quickly and efficiently.
The Office of Fair Trading monitors the performance of all BAR members, to make sure that they are operating within the BAR Code of Practice and that the Code is working properly in the customers interest. You can help by completing the customer satisfaction survey on the completion of your removal.
